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Owned and operated by Peak Wellness and Sports, our team is ready to answer questions about cold plunges, saunas, hoops, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our team with your order number and the item you are interested in, and we will walk you through the options available.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges are designed to support post-workout recovery by immersing the body in cold water, while infrared saunas use gentle heat to promote relaxation and circulation. Many of our customers enjoy incorporating both into their wellness routine.
Do your basketball hoop systems require professional installation?
Most of our basketball hoop systems include detailed assembly instructions for at-home setup. Depending on the model and your comfort level, some customers prefer to hire a local installer for in-ground systems.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to answer every inquiry within 24 hours on business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your space or routine? Our return policy has you covered.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
